Device errors in the app and API
Same facts in the Tempivo UI, GET /assets, and the cellular webhook.
Status
- Online: recent cloud reading.
- Offline: no recent cloud reading. Sensor offline.
- Error: needs attention (often low battery or a probe fault).
Battery (batteryStatus)
ok or low. Batteries cannot be replaced on site. Send the device in. Low battery is seen over Bluetooth or NB-IoT. Cold weather drains faster.
Signal (signalStrength)
weak, good, or excellent. NB-IoT coverage is strong almost everywhere. Weak signal is rare.
Probe / sensorError
null means OK. Otherwise the latest observation carried a probe error. Ambient and humidity can still update.
| What you see | Do this |
|---|---|
| Out of range | Check probe placement and cable. The value is outside what the probe can measure. |
| CRC or communication | Check cable and connector. |
| Not calibrated | Use a calibrated probe or contact support. |
| No measurement | Can happen briefly at time sync. If it stays, check the probe. |
| Measurement interval | Wait for the next scheduled send. |
| Probe FAIL or general | Check or replace the external probe. |
The webhook field is sensorError (integer, or null). Treat a number as a fault even if other channels look fine.
Bluetooth next to the device
In the app, server and send chips can show: no network, no internet, SIM error, no SIM, SIM PIN, no server, server refused, timeout, not registered, no coverage, server error, send error.
Fix coverage and SIM first, then open the lid and hold the button for 1 second until the LEDs blink, or Bluetooth Reconnect, then support. Wrong PIN: scan the QR on this sensor.
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